1. Scope of This Policy

This policy applies only to fees paid by merchants for using the E-stebdal platform (subscription fees, usage-based fees, and add-ons), and does not apply to:

• Refunds that merchants issue to their own customers; or
  
• Any third-party apps, payment gateways, logistics providers, or platforms integrated with E-stebdal.

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2. 14-Day Refund Window

We offer a 14-day refund period for new subscriptions or first-time upgrades to paid plans.You may request a refund if all of the following conditions are met:

• You are within 14 calendar days from the date of:
  
  • Your initial paid subscription, or
    
  • Your first upgrade from a free/trial plan to a paid plan; and
    
• You have meaningfully used the product (e.g., setup, testing, onboarding) and are unsatisfied with the value
  
• You submit a valid refund request as outlined below.
• Any third-party apps, payment gateways, logistics providers, or platforms integrated with E-stebdal.

Refunds are issued at our sole discretion, but we aim to be fair and transparent.

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3. Non-Refundable Fees

Unless required by applicable law, the following are not eligible for refunds:

• Fees older than 14 days from the charge date
  
• One-time onboarding, implementation, or training fees
  
• Discounted/annual plans after the first 14 days of the initial term
  
• Usage fees already incurred (e.g., per-return or per-transaction charges)
  
• Any taxes, bank fees, currency conversion charges, or third-party costs

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4. How to Request a Refund

To request a refund, you must:

• Email us at [support@e-stebdal.com] from the registered account email
  
• Include the following information:
  
  • Company name
    
  • Account email
    
  • Invoice number(s) or payment reference(s)
    
  • Date of charge
    
  • Reason for the refund request

We may ask follow-up questions to understand your experience and improve our product.

If your request is approved, we will process the refund to the original payment method within a commercially reasonable timeframe. Your access to paid features may be downgraded or cancelled immediately upon approval.

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5. Subscription Cancellations vs Refunds

You may cancel your subscription at any time to stop future billing.

• Cancellation stops future charges but does not automatically trigger a refund.
  
• A refund is only possible under the conditions described in this policy and within the 14-day window.
  

If you cancel after the 14-day window, you will continue to have access to paid features for the remainder of the billing period, and no refund will usually be issued for that period.

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6. Chargebacks

If you initiate a chargeback with your bank or payment provider before contacting us:

• We may suspend or terminate your account during the investigation.
  
• We reserve the right to contest any chargeback that violates this policy or our Terms of Service.

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7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@e-stebdal.com

‍Website: www.e-stebdal.com

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