1. Scope of This Policy

This Refund Policy applies solely to fees paid by merchants for access to and use of the E-stebdal platform, including subscription fees, usage-based fees, and paid add-ons.

This Policy does not apply to:

• Refunds, credits, or compensation that merchants issue to their own customers;
• Any services, fees, outages, delays, errors, or failures attributable to third-party providers, including but not limited to payment gateways, logistics partners, ERP systems, e-commerce platforms, or other integrated services;
• Dissatisfaction arising from merchant business performance, operational outcomes, customer behavior, return volumes, revenue impact, or commercial results.
  

The Services are provided as a software-as-a-service (SaaS) platform, and their performance may depend on merchant configuration, data accuracy, system usage, and third-party integrations. E-stebdal does not guarantee specific business outcomes or operational results.

This Policy does not cover indirect, incidental, consequential, or economic losses, including but not limited to lost revenue, lost profits, customer claims, or operational delays.

Refund eligibility under this Policy is limited to the circumstances expressly stated herein and does not extend to scenarios involving misuse, abuse, high-volume production usage, or reliance on the Services beyond evaluation purposes.

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2. 14-Day Refund Window

E-stebdal offers a limited fourteen (14) calendar day refund window for new paid subscriptions or first-time upgrades from a free or trial plan, beginning on the date of the initial charge.

A refund request may be considered only if all of the following conditions are met:

• The request is submitted within fourteen (14) calendar days of the applicable charge date;
• The Services were used solely for evaluation, testing, onboarding, or internal review purposes, and not for sustained production use, live customer deployment, or revenue-generating activity;
• Usage of the Services during the refund window did not exceed reasonable evaluation thresholds, as determined by E-stebdal;
• The account remains in good standing and has not violated our Terms of Service.
  

For the avoidance of doubt, “evaluation use” excludes high-volume return processing, live customer-facing workflows, automated production integrations, or reliance on the Services as an operational system of record.

Where usage-based fees were incurred during the refund window, E-stebdal reserves the right to issue a partial refund excluding such fees, or to deny the refund request entirely in cases of excessive or abusive usage.

Refunds, if approved, are issued at E-stebdal’s sole discretion based on the circumstances of use, compliance with this Policy, and the nature of the Services consumed. Approval of a refund does not create an ongoing or future entitlement to refunds.

Refunds are issued at our sole discretion, but we aim to be fair and transparent.

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3. Non-Refundable Fees

Except where a refund is expressly required by applicable law, the following fees and charges are non-refundable:

• Fees charged more than fourteen (14) calendar days from the applicable charge date;
• One-time fees, including but not limited to onboarding, implementation, setup, customization, integration, or training fees;
• Subscription fees for discounted, prepaid, annual, or minimum-commitment plans after the first fourteen (14) days of the initial subscription term;
• Partial subscription periods, including any unused time remaining in a billing cycle following cancellation, downgrade, suspension, or termination;
• Usage-based fees already incurred, including per-return, per-transaction, or volume-based charges, regardless of whether such usage occurs during an evaluation or refund window;
• Unused credits, quotas, limits, or capacity associated with a subscription plan;
• Fees resulting from merchant error, misconfiguration, inaccurate data, or internal operational decisions;
• Any taxes, bank charges, currency conversion fees, chargeback fees, or third-party costs.

This Refund Policy does not apply to enterprise, or negotiated agreements, which are governed exclusively by their respective contractual refund terms.

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4. How to Request a Refund

To request a refund under this Policy, you must submit a written request by emailing support@e-stebdal.com from the registered account email address within the applicable refund window.

Your request must include all of the following information to be considered valid:

• Company name
• Registered account email
• Invoice number(s) or payment reference(s)
• Date(s) of the applicable charge(s)
• A brief explanation of the reason for the refund request

Refund requests that are incomplete, submitted outside the refund window, or submitted from an unverified email address may be rejected.

E-stebdal reserves the right to request additional information to assess eligibility, and to deny refund requests involving suspected fraud, abuse, misrepresentation, policy violations, or excessive usage.

During the review of a refund request, E-stebdal may temporarily suspend, limit, or downgrade access to paid features.

If a refund is approved, it will be processed to the original payment method where possible. Where the original payment method is unavailable or impractical, E-stebdal reserves the right to issue the refund via an alternative method or as account credit. Refunds are processed within a commercially reasonable timeframe, subject to payment provider and banking delays.

Approval of a refund may result in immediate cancellation or downgrade of paid Services.

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5. Subscription Cancellations vs Refunds

Merchants may cancel their subscription at any time through their account or by contacting E-stebdal support. Cancellation prevents future recurring subscription renewals, but does notautomatically entitle the merchant to a refund.

Cancellation does not waive or eliminate any fees already incurred, including subscription fees for the current billing period and any usage-based charges generated prior to or following cancellation but attributable to usage during the active subscription term.

Refunds are granted solely in accordance with this Refund Policy and, where applicable, within the fourteen (14) day refund window. Cancellation alone does not create a right to a refund.

If a subscription is cancelled after the refund window has expired, the merchant may retain access to paid features until the end of the then-current billing period, unless otherwise determined by E-stebdal. No refunds or prorated credits will be issued for any unused portion of the subscription term, except where required by applicable law.

E-stebdal reserves the right to immediately suspend or terminate access to paid features upon cancellation in cases involving non-payment, policy violations, or suspected abuse.

If a merchant cancels their subscription during an active billing period:

• The subscription will remain active until the end of the current billing period, unless otherwise specified by E-stebdal.
• No refund or prorated credit will be issued for any unused portion of the billing period, except where required by applicable law.
• All subscription fees for the current billing period remain payable in full.
• Any usage-based fees generated during the billing period, including usage occurring before or after the cancellation request but attributable to activity within the active term, remain payable.
• Cancellation prevents future renewals only and does not affect charges already incurred or contractually owed.
  

Upon expiration of the current billing period, access to paid features will be downgraded, suspended, or terminated in accordance with the merchant’s plan and account status.

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6. Chargebacks

Merchants agree to contact E-stebdal directly to attempt to resolve any billing or refund concerns before initiating a chargeback, payment dispute, or reversal with a bank or payment provider.

Initiating a chargeback does not constitute a valid refund request under this Refund Policy. Any merchant who initiates a chargeback waives any eligibility for a refund under this Policy for the disputed amount.

E-stebdal reserves the right to immediately suspend or terminate access to the Services while a chargeback is under investigation.

We further reserve the right to recover any chargeback fees, penalties, or administrative costs incurred as a result of the dispute, and to invoice the merchant for such amounts where permitted by law.

E-stebdal will actively contest any chargeback that we reasonably believe to be invalid, abusive, or in violation of this Refund Policy or our Terms of Service, including by submitting account records, usage logs, communications, and contractual documentation to the relevant payment provider.

Any chargeback may result in immediate and permanent account termination, denial of future services, and restriction from creating new accounts.

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7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@e-stebdal.com

‍Website: www.e-stebdal.com

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