1. Acceptance of Terms

By using E-stebdal’s platform and services (“Services”), you agree to these Terms & Conditions (“T&Cs”), our Privacy Policy, and our Refund Policy. These T&Cs apply to all business customers (“Merchants”) using E-stebdal in the course of commercial activities.

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2. Overview

E-stebdal is a B2B SaaS platform designed to automate, streamline, and optimize the returns and exchanges process for merchants. Our platform connects directly with merchants’ e-commerce and ERP systems to manage refunds, exchanges, and reverse logistics efficiently.

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Main Functions

1. Automated Returns Management
   • Process, approve, and track product returns automatically.
   • Integrate with merchant workflows to minimize manual handling.
2. Smart Exchanges & Upselling
   • Enable customers to exchange items seamlessly.
   • Capture lost revenue opportunities via automated upsell suggestions.
3. Analytics & Reporting
   • Monitor refunds, exchanges, and retained revenue.
   • Identify return reasons, most returned products, and financial impact.
4. Multi-Channel Integration
   • Connect with e-commerce platforms (e.g., Shopify), ERP systems (e.g., Odoo), payment gateways, and logistics providers.
5. Notifications & Customer Communication
   • Branded, automated email notifications to keep end customers informed.

Customer Benefits

• Time & Cost Savings: Reduce manual processing and operational overhead.
• Revenue Retention: Recover lost revenue through smart exchanges and analytics.
• Improved Customer Experience: Faster, transparent returns and branded notifications increase customer satisfaction.
• Operational Visibility: Gain full insight into the returns lifecycle and financial impact.
• Scalable Solution: Suitable for businesses of all sizes, from small merchants to high-volume enterprises

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3. Pricing, Tiers, and Billing

3.1 Subscription Plans.

The Services are offered in various plans as detailed in the Pricing Schedule. Each plan includes specific quotas for Return Volume, Integrations, Location Policies, and User Seats. Quotas define the maximum usage permitted under the selected plan. Exceeding quotas may trigger overage charges or tier adjustments as described in Sections 3.2-3.3.

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3.2 Pricing Structures. Merchants may elect one of two pricing models:

• The Usage Based Subscription Model: A fixed monthly fee plus a variable "Per Return" fee (e.g., 10 EGP, 8 EGP, or 6 EGP per return depending on the volume of return requests.
• • Merchants may select a Usage-Based Plan, which combines:
    1. A fixed monthly subscription fee, and
    2. Variable fees based on actual usage (number of return requests).
  • Estebdal will define per-return pricing or usage brackets for each plan. Pricing for each bracket is communicated to the Merchant upon plan selection and may be updated by E-stebdal with notice in accordance with these T&Cs.
  • Merchants who select a Usage-Based Plan:
    • Understand and acknowledge that they are responsible for all variable charges incurred.
    • Agree that variable usage charges will be calculated at the end of each billing cycle based on E-stebdal’s system records, which are final and binding.
    • Agree to pay the full variable amount in accordance with the invoicing and payment terms in these T&Cs.
  • E-stebdal will notify the Merchant if usage approaches or exceeds high-volume thresholds or brackets, but failure to receive notice does not relieve the Merchant of their obligation to pay for usage.
  • Billing & Payment
    • Fixed monthly fees are billed in advance; variable usage fees are billed in arrears at the end of the billing cycle.
    • Variable usage fees are non-refundable except where expressly allowed in the Refund Policy.
    • Merchants remain responsible for all usage-based fees, including overages, at the rates defined by E-stebdal for the plan selected.
  • E-stebdal reserves the right to:
    • Audit usage records to verify correct billing
    • Correct errors or adjust invoices for under- or over-reported usage
    • Suspend or terminate Services for non-payment of any portion of usage-based fees
  • • By selecting a Usage-Based Plan, the Merchant explicitly agrees to pay all fixed and variable charges in accordance with these T&Cs and acknowledges that E-stebdal’s usage records are final and binding. Failure to receive notification of usage or overages does not relieve the Merchant of payment obligations.

• The Flat-Fee Model: A fixed monthly fee with no per-return charges, subject to the Tier’s volume ceiling.
  • 1. • Merchants pay a recurring monthly or annual Subscription Fee based on the chosen plan.
         • The Subscription Fee entitles the Merchant to access and use E-stebdal Services only to the extent included in the selected plan, including plan-specific features, usage quotas, and limits.
         • If the Merchant exceeds the usage or quota limits of the selected plan, E-stebdal may invoice the Merchant for overage charges at E-stebdal’s then-current rates. The Merchant is obligated to pay all overage charges promptly in accordance with Section 3 (Billing & Payment). Notification will be provided, but failure to receive notice does not relieve the Merchant of payment obligations.
         • Subscription Fees are billed in advance and automatically renew each billing cycle unless canceled in accordance with the T&Cs.
         • No portion of a Subscription Fee is refundable after the first 14 days of the initial term, except as allowed under the Refund Policy.

3.3 Volume Limits:

• If a Merchant exceeds the monthly return volume or other plan quotas, E-stebdal reserves the right to: (i) automatically charge overage fees at rates specified in the Pricing Schedule or dashboard; (ii) suspend or limit Services for non-payment of overages. Merchants acknowledge and agree to pay all such overages in accordance with these T&Cs. Notification of overages will be provided, but failure to receive notice does not relieve the Merchant of payment obligations.
• Overage fees will be charged in accordance with the Pricing Schedule or Merchant dashboard, which are binding. E-stebdal may audit usage and correct any errors in billing. All overage fees are non-refundable except as expressly allowed in the Refund Policy.

3.4 Payment Terms

• All fees are due within 7 days of invoice issuance unless otherwise agreed.
• Payments must be made using a valid payment method approved by E-stebdal.
• Merchants are responsible for all applicable taxes, bank charges, or currency conversion fees.
• Failure to pay may result in suspension or termination of Services, and Merchants remain liable for all accrued fees during suspension.

3.5 Failed Payments

1. Responsibility of Merchant

• The Merchant is responsible for ensuring that all payment methods on file are valid, current, and have sufficient funds to cover all Subscription Fees, Usage Fees, overages, and any other charges under these T&Cs.
• Failure to maintain valid payment information does not relieve the Merchant of any payment obligations.
• E-stebdal Rights on Failed Payments

2. E-stebdal Rights on Failed Payments

In the event of a failed payment for any reason (including insufficient funds, expired or invalid payment method, blocked accounts, or chargeback):

• E-stebdal may immediately suspend or restrict access to Services, including dashboards, integrations, or usage reporting.
• Estebdal may recover unpaid amounts using collection procedures, including legal action, set-off against any refundable credit, or denial of future services.

3. Merchant Obligation to Pay

• Any repeated, fraudulent, or bad-faith failure to pay may result in permanent account termination, denial of future services, and restriction from creating new accounts, in addition to pursuing legal remedies.

4. Effect on Usage and Overages

• Suspension or termination due to failed payment does not waive any fees, including variable usage charges, overages, or future billing obligations.
• Any usage incurred during a suspended period will still be billed according to the Pricing Schedule and these T&Cs.

5. Repeated or Bad-Faith Failures

• The Merchant must immediately resolve any failed payment, including providing a valid payment method, to restore access to Services.

3.6 Chargebacks

1. Prohibition of Unauthorized Chargebacks
   • The Merchant must not initiate a chargeback or dispute a payment with their bank, card issuer, or payment provider for any fees payable under these T&Cs (Subscription Fees, Usage Fees, overages, or other charges), except for bona fide errors in billing corrected by E-stebdal.
2. Consequences of Chargebacks
   • Any chargeback, regardless of reason or frequency, may result in immediate suspension of the Merchant’s account.
   • E-stebdal reserves the right to permanently terminate the Merchant’s account, deny future access to Services, and restrict the Merchant from creating new accounts.
   • The Merchant remains fully liable for all fees associated with the chargeback, including the original payment, any returned fees, administrative costs, and legal or collection expenses.
3. Merchant Acknowledgment
   • By using E-stebdal Services, the Merchant acknowledges that all charges are legitimate, final, and payable, and agrees that any attempted chargeback or reversal without E-stebdal’s consent constitutes a material breach of these T&Cs.
4. Estebdal Remedies
   • Estebdal may recover all outstanding amounts using any lawful means, including set-off from any refundable credit, collections, or legal action.
   • E-stebdal may block access to Services and disable all integrations, dashboards, or accounts pending resolution of the chargeback.
5. Preventive Measures
   • Merchants are encouraged to contact E-stebdal promptly if they believe there is a billing error, before initiating any payment dispute.
   • Failure to follow this procedure does not relieve the Merchant of payment obligations, and any improper chargeback may trigger remedies under this section.

4. Price Adjustments

• E-stebdal may increase subscription, usage, or add-on fees with at least 30 days’ prior notice.
• Any adjustments apply only to future billing cycles; prepaid amounts for the current billing period will be billed at the original rate.
• Merchants who do not agree to a price change may cancel their subscription prior to the next billing cycle in accordance with the Refund Policy.
• E-stebdal may update pricing methodologies or introduce new usage-based charges, provided that notice is given in advance and the changes apply only to subsequent billing cycles.

5. Contact Us

If you have any questions about this Terms & Conditions, please contact us at:

Email: support@e-stebdal.com

‍Website: www.e-stebdal.com

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